Terms & Conditions

1. Agreement to Terms

By accessing and using The African Bead Box website and services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.

These Terms apply to all visitors, users, and subscribers of our Services.

2. Subscription Service

2.1 Description of Service

The African Bead Box provides a monthly subscription service delivering curated collections of handmade African recycled glass beads. Subscription options include:

• Mini Box (monthly, 3-month, or annual subscriptions)
• Midi Box (monthly, 3-month, or annual subscriptions)
• Maxi Box (monthly, 3-month, or annual subscriptions)
• Optional Findings Pack add-on

2.2 Subscription Billing

By subscribing, you authorize us to charge your payment method on a recurring basis according to your chosen billing cycle:

• Monthly: Charged every 30 days
• 3-Month: Charged every 90 days
• Annual: Charged every 365 days

Your subscription will automatically renew unless you cancel before your next billing date.

2.3 Price Changes

We reserve the right to change our subscription prices at any time. If we increase your subscription price, we will notify you at least 30 days in advance. The new price will apply from your next billing cycle. You may cancel your subscription before the price change takes effect.

2.4 Failed Payments

If a payment fails, we will attempt to process it again. If multiple payment attempts fail, we may suspend or cancel your subscription. You will receive email notifications about failed payments.

3. Cancellation and Refunds

3.1 Cancellation Policy

You may cancel your subscription at any time through:

• Your account dashboard
• The customer portal (accessible from your account)
• By contacting customer support

Cancellations take effect at the end of your current billing period. You will continue to receive boxes until your paid subscription expires.

3.2 Refund Policy

Due to the curated nature of our subscription boxes:

• Subscription fees are non-refundable once a box has been dispatched
• We do not accept returns of opened or used products
• If you receive a damaged or defective product, please contact us within 7 days of delivery

3.3 Satisfaction Guarantee

If you are not satisfied with your box, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include:

• Crediting your account for the next box
• Sending replacement items
• Adjusting your subscription preferences

4. Shipping and Delivery

We ship all subscription boxes via Royal Mail to addresses within the United Kingdom only.

4.1 Dispatch Schedule

• Boxes are dispatched around the 1st of each month
• If you subscribe after the 20th, your first box will ship the following month
• Delivery typically takes 2-3 business days after dispatch

4.2 Shipping Costs

All shipping is included in your subscription price. We do not charge additional shipping fees.

4.3 Address Changes

You can update your shipping address at any time through your account dashboard. Please ensure your address is updated before the 5th of the month to ensure your next box is sent to the correct location.

4.4 Lost or Stolen Packages

We are not responsible for packages lost or stolen after delivery confirmation. If Royal Mail confirms delivery but you did not receive your package, please contact Royal Mail directly to file a claim.

5. User Accounts

5.1 Account Creation

To subscribe to our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password confidential
• Notify us immediately of any unauthorized use of your account

5.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You breach these Terms
• You provide false or misleading information
• Your payment method fails repeatedly
• We suspect fraudulent activity

6. Product Information and Availability

We strive to provide accurate product descriptions and images. However:

• Beads are handmade, so colors, sizes, and patterns may vary slightly
• Product images are for illustrative purposes
• We do not guarantee exact color matches due to screen variations
• Product availability may change without notice

If a product becomes unavailable, we will substitute it with a similar item of equal or greater value.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of The African Bead Box and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or decompile any software
• Frame or mirror any part of our website

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for your subscription in the past 12 months
• We do not guarantee uninterrupted or error-free service
• We are not responsible for third-party services (e.g., payment processors, shipping carriers)

9. Indemnification

You agree to indemnify and hold harmless The African Bead Box, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our Services
• Your breach of these Terms
• Your violation of any law or third-party rights

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of England and Wales.

10.2 Informal Resolution

If you have a dispute, please contact us first at hello@africanbeadbox.com. We will make every effort to resolve the issue amicably.

10.3 Jurisdiction

Any legal action must be brought in the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a notice on our website at least 30 days before the changes take effect.

Your continued use of our Services after the changes take effect constitutes acceptance of the new Terms.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The African Bead Box regarding your use of our Services.

14. Contact Information

If you have questions about these Terms, please contact us: